Refund Policy

This policy explains when you can get a refund for a race registration bought on our website, how to ask for one, and how long it takes. It applies to every payment made online through our payment partners (ShurjoPay and SSLCommerz) — bKash, Nagad, Rocket, cards and internet banking.

• The event is cancelled by the organizers — you get a refund of the registration fee you paid.
• The event is cancelled for reasons beyond our control (natural disaster, government order, public-safety emergency or similar) — you get a partial refund or a credit for a future event, at the organizers' discretion.
• You were charged twice for the same registration — the extra payment is refunded in full.
• Your payment went through but your registration could not be confirmed (for example, the package sold out while your payment was processing) — the full amount is refunded.
• You were charged more than the price shown at checkout — the difference is refunded.

Registrations are final once confirmed. We cannot refund:

• A change of mind, or if you can no longer attend.
• Not showing up on race day, or not finishing the race.
• Changes to the event date, time, route or format (you will be notified by email and/or SMS). Only a complete cancellation is refunded.
• Disqualification, including registering with false or misleading information.
• Race-kit items such as the T-shirt size you chose, or items not collected during the kit-collection period.

If you can't attend, you may be able to transfer your registration to another runner up to 7 days before the event, subject to an administrative fee. Contact us to arrange a transfer.

Email or call us with:

• Your order ID (in your confirmation email/SMS and your dashboard)
• The full name and phone number used for registration
• The payment method and transaction ID (from your bKash/Nagad/bank message or card statement)
• The reason for the refund

If an event is cancelled by the organizers, you don't need to apply — we will contact every registered runner by email and/or SMS.

• Approved refunds are processed within 7–10 working days from the date the refund is approved.
• The money goes back to the same account you paid with (the same bKash/Nagad/Rocket number, card or bank account). We do not refund in cash.
• After we send it, your bank or mobile wallet may take a few extra days to show it in your account.
• We will tell you by email or SMS when your refund has been sent.

• Registration is a service, not a shipped product. Your confirmation is sent by email and SMS right after your payment succeeds — usually within a few minutes.
• Your registration also appears in your dashboard on this website.
• Race kits (BIB and T-shirt) are collected in person at the kit-collection venue and dates announced for each event. Kits are not delivered by courier.